Transportation
We understand there may be times when it can be difficult to make it to your appointment. Keeping your scheduled healthcare appointments is important so that you can continue your treatment plan and stay in contact with your provider.
Below are some transportation resources that may be helpful to you.
DART
Dallas Area Rapid Transit (DART) offers online tools to map your trip with bus, rail, Paratransit and other services.
Paratransit shuttle: Curb-to-curb transportation service for people who are unable to use DART’s bus or rail service. If you would like help applying for DART Paratransit, please call 214-590-5582 or talk with your provider.
Visit their website here.
Customer Information Center (routes, schedules, & trip planning assistance) 214-979-1111
Hours of Operation:
Monday – Friday: 6 a.m. to 8 p.m.
Saturday – Sunday: 8 a.m. to 5 p.m.
Holidays: 8 a.m. to 5 p.m.
Medicaid
If you have Medicaid, you have free transportation to medical appointments.
View the table below for a selection of phone numbers to contact based on your insurance company.
Medicaid MCO
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Transportation Subcontractor
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Contact Numbers
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Aetna
|
Access2Care
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Access2Care Member Services & Where’s My Ride Line 1-866-411-8920
|
|
Blue Cross Blue Shield
|
ModivCare Solution
|
Member Reservation Line & Where’s My Ride Line 1-866-824-1565
|
|
Baylor Scott & White/FirstCare
|
Access2Care
|
Baylor Scott & White 1-877-447-3101
FirstCare 1-833-779-3105
|
|
Cigna
|
Access2Care
|
Access2Care Member Services & Where’s My Ride Line 1-888-721-8184
|
|
Community First
|
MTM
|
Member Reservation Line open 8 a.m. – 5 p.m. M-F 1-888-444-0307
Where’s My Ride (WMR) Line open 24/7 1-888-444-0824
|
|
Community Health Choice
|
Access2Care
|
Access2Care Member Services & Where’s My Ride Line 1-844-572-8194
|
|
Cook Children’s
|
Access2Care
|
Access2Care Member Services & Where’s My Ride Line 1-844-572-8195
|
|
Dell Children’s
|
Access2Care
|
Access2Care Member Services & Where’s My Ride Line 1-844-867-2742
|
|
Driscoll
|
One Call Government Solutions, LLC
|
Members will call 877-379-3867 for both the Where’s My Ride Line or Customer Service.
|
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El Paso Health
|
Access2Care
|
Access2Care Member Services & Where’s My Ride Line 1-844-572-8196
|
|
Molina
|
Access2Care
|
Access2Care Member Services & Where’s My Ride Line 1-866-462-4857
|
|
Parkland
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OneCall
|
Members will call 1-877-379-3867 for both the Where’s My Ride Line or to Customer Service
|
|
Superior
|
SafeRide, inc.
|
General Call Center 1-855-932-2318
8 a.m. – 6 p.m. M-F
Where’s My Ride: 1-855-932-2319
4 a.m. – 8 p.m. M-Sat
|
|
Texas Children’s
|
Veyo
|
Ride Scheduling 8 a.m. – 5 p.m. M-F and Where’s My Ride 5 a.m. – 7 p.m. (live operator) 1-888-401-0170
|
|
United Healthcare
|
ModivCare Solution
|
STAR Kids 1-866-529-2117 (Ride Assist 1-866-529-2120)
STAR/CHIP 1-866-528-0441 (Ride Assist 1-866-528-0443)
|
|
United Medicare
|
ModivCare
|
1-855-483-6530
|
|
WellCare
|
|
1-888-857-1423
|
Dallas County Health and Human Services
Offers assistance programs, including transportation vouchers for those who are eligible.
214-819-1800
Parkland Senior Outreach Services (SOS)
Serves seniors living in only the following ZIP Codes: 75215, 75216, 75217, 75241
Can be used for non-medical trips. Does not help with dialysis transports.
This service is currently not accepting new patients. Existing users of this service may reach out to their usual contact.
The Grand Connection (Grand Prairie)
Shuttle service for Grand Prairie residents. Shuttle comes to Parkland three days per week (Monday, Tuesday, and Wednesday dependent on availability, drop-off at 9 a.m. and pick-up at noon). Call for an application or click here to complete the electronic application. Wheelchair accessible.
972-237-8546
Metrocrest Services
Transportation services within Addison, Carrollton, Coppell, and Farmers Branch. Must be 65 years or older, or have a disability. Sliding fee scale applied.
972-446-2100
City of Garland Van
Transportation to medical appointments in Garland for Garland residents 60 years or older.
972-205-2890
My Ride Dallas
Information on transportation options for residents of Dallas County, especially for people with disabilities and persons 60 years or older.
972-855-8084
www.myridedallas.org
STAR TRANSIT
Shuttle service is available in Kaufman County, Rockwall County, Balch Springs, Mesquite, DeSoto, and Seagoville. Discount fares for persons 60 years or older and persons with a disability. Call to apply or visit the website.
877-631-5278
www.startransit.org