Paying For Your Services
Pay Online
Paying your Parkland bill online is quick and easy through MyChart. Plus, you can view your bills online, change your address or update your insurance information. Log in or sign up for MyChart to pay for your services or for more information. If you need help with MyChart, call the MyChart Support Line at 214-590-8324, 24 hours a day, 7 days a week.
Financial Counseling
Parkland’s Patient Financial Services staff is located at the cashier's office on the first floor of the hospital and at Parkland's community clinics to help you pay for your healthcare. Parkland financial counselors will help patients find financial assistance and programs to help pay for your medical treatment. Through programs such as the Health Insurance Marketplace (ACA), Medicaid, Medicare and other funding sources like the State of Texas Crime Victims' Compensation Program, Parkland Financial Assistance and the Parkland Community Health Plan can offer financial support, depending on your needs.
We can help you with the application process. We also have Medicaid staff located at the hospital and many of our clinics.
Read the full Parkland Financial Assistance policy or Parkland Financial Assistance policy (Spanish).
Payment Plans
If you need help paying for your services, we have different options for paying your bill. We will tell you how the payment process works and your role in paying for your medical treatment. To make an appointment with a Parkland financial counselor, call 214-590-8831 Monday - Friday.
Patient Price Quotes
If you need a price estimate for a procedure, please contact:
Patient Pricing Inquiry Line
214-590-8831
Monday – Friday
8 a.m. – 4:30 p.m.
Notice of surprise billing
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. You are never required to give up your protections from balance billing. You also are not required to get care out-of-network. You can choose a provider or facility in your plan’s network. Click here to read the notice of surprise billing.
Notice of Good Faith Estimate
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Click here to read the notice of Good Faith Estimate.
Insurance Verification
We can help you review your insurance benefits. Whether you have Medicare, Medicaid, Workers’ Compensation or a health insurance plan such as Aetna or Cigna, our staff can verify your coverage and benefits. This can help you plan for continuing or follow up healthcare. Parkland accepts most major insurance plans.
Make an Appointment
Let us help you. To help figure out what programs you qualify for, your financial counselor will need information about you. Please bring items noted on our checklist: (English | Español). When you bring your paperwork, we will determine what financial assistance program you may qualify for. If you do not bring your information, you will have to pay for non-emergency care and medicines when you see a doctor.
To make an appointment with a financial counselor, please contact:
Patient Financial Services
214-590-8831
Monday – Friday
9 a.m. – 4 p.m.
2021 Medical District Drive
Dallas, TX 75235
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