Parkland Financial Assistance
Parkland Financial Assistance (PFA) provides financial assistance for healthcare to eligible Dallas County residents. It is not a health insurance program. Parkland Financial Assistance is financial help for medical services received at a Parkland location.
Prior to enrollment in the PFA program, Parkland financial counselors will help you find other programs that you may qualify for first, such as grants or other state and federal healthcare assistance. Applying for the PFA program does not guarantee approval. The PFA program is not a replacement for Medicare B. If you qualify for Medicare B, you will need to apply during open enrollment. If you qualify for coverage through your employer or the Health Insurance Marketplace, you will need to enroll during those open enrollment periods.
Who can apply?
Patients must qualify based on information such as income in relation to Federal Poverty Income Level (FPIL) guidelines and household size. Individuals with an income below 250 percent of FPIL are eligible to apply. People who qualify for Parkland Financial Assistance cannot be charged more than the amounts generally billed for emergency or other healthcare that is medically necessary.
Member benefits
As a member of PFA, you will be able to receive healthcare services that are medically necessary and are normally provided at any Parkland location. Note that only the costs of Parkland healthcare services are eligible. You will be personally responsible for charges at a healthcare provider that is not Parkland. Services not medically necessary may not be covered by PFA.
Services eligible for financial assistance include hospital care, emergency room visits, preventive care and medically necessary outpatient services:
- Emergency Services
- Women & Infants Services
- Primary Care (COPC)
- Specialty Care (Diabetes, heart disease, cancer, etc.)
- Hospitalizations
- Pharmacy Services
- Radiology & Laboratory
- 24-hour Nurse Line
Parkland Financial Assistance covers all Parkland facilities, including but not limited to hospitals, ambulatory surgery centers, clinics, and all corporate departments/divisions. Providers covered under this policy include Parkland Community Oriented Primary Care Clinic (COPC) and Outpatient Clinic (OPC) locations, Parkland inpatient and outpatient facilities, Parkland-employed physicians and mid-level providers. University of Texas Southwestern Medical Center (UTSW) physicians professional services charges and mid-level providers are not covered under this policy.
Which providers are covered?
All providers at Parkland Memorial Hospital and in our network of Community Oriented Primary Care health centers are included in Parkland Financial Assistance. For a complete list of providers, please
click here. How much does it cost?
There is no cost to enroll.
You will be asked for a payment for clinic visits, prescriptions, medical supplies or certain medical procedures. Payments are due at the time you get your healthcare services. To learn more about co-pays and the cost of your healthcare services while enrolled in PFA, please review the
patient payment responsibility chart or
the
patient payment responsibility chart (Spanish). You may not
be charged more than the amount generally billed.
How to apply:
New to PFA
If you have never applied for Parkland Financial Assistance (PFA) or it has been more than 6 months since your PFA expired and you would like to see if you qualify, follow these steps to apply. The application is available in multiple languages.
- Please complete the application and employee verification forms. Please complete the asset form if you have Medicare or and the self-employment income form you are self-employed.
- Gather the documents needed. Parkland requires:
- Proof that you live in Dallas County (residency)
- Valid photo identification (ID)
- Proof of Income
- Number of people in your household
- Review the required document list.
- Return the completed application and copies of all documents. you can return the form and proof in any of the following ways:
By mail:
Parkland Financial Assistance Application
Patient Financial Services
First Floor Business Office
2021 Medical District Drive
Dallas, TX 75235
Online:
Apply online here or through your Parkland MyChart
(Be sure to submit application and upload proofs)
In person:
Bring to the Parkland Business Office
Monday - Friday | 8 a.m. - 4 p.m.
Counselors are conveniently located at Parkland clinics throughout Dallas County.
Returning to PFA
If you have already been a PFA client, learn more about how to
apply again for assistance. The application is available in multiple languages
online.
Interested in teaching your community about Parkland Financial Assistance?
Parkland is offering virtual and in-person Parkland Financial Assistance training every first Thursday of the month from 2 – 4 p.m.
Training will cover:
- Process for applying for the PFA or SPCD (Self-Pay Charity Discount) program.
- Required documents for eligibility
- Acceptable proof types for identity, residency, income and household composition
- How to apply (MyChart, by mail or in person)
- Income-based copay levels
- Financial counseling locations and hours
- Current Medicaid, Medicare and grant program guidelines.
- Frequently asked questions.
Participants will be provided resources and materials. Email accesstocare@phhs.org or call 214-590-3674 to sign up or learn more information.