Virtual Pilot

By using virtual visits, you will help make sure that the telehealth service works properly. We will ask you for feedback after every virtual visit and at the end of the three-month pilot program.

Your experience will be used to refine and develop so that we can provide the most user-friendly, efficient and reliable telehealth service to our employees and patients.

Use telehealth for common conditions such as:

• Colds, coughs and flu
• Rash
• Fever
• Sore throat
• Nausea
• Allergies
• Anxiety or depression
• Referrals for mammograms or colonoscopy
• Follow up for another recent visit

Review the full list of symptoms for telehealth services.

It’s easy! Simply follow the steps:

• Call 214-266-8777 to schedule your virtual visit.
• A Parkland nurse will listen to your healthcare needs and schedule a call with a provider, usually within a couple of hours.
• At your appointment time, log in to MyChart and join the virtual waiting room.
• Follow the prompts to test your video and sound.
• Your provider will join and give you the care you need – wherever you are!

Telehealth on the go
To use your mobile device for virtual visits, download the MyChart app, then select Parkland and log in.

 

You will connect to telehealth services by logging in to MyChart.

Already a MyChart member?
Make sure you know your password and are able to log on.

Not a MyChart member?
Parkland MyChart is your free online medical record. You can request appointments, communicate with your care team, request medication refills, and view test results.

Sign up now! It’s easy.
Visit the mychart.pmh.org and select “Request Activation Code”

Need help with MyChart?
MyChartSupport@phhs.org

Telehealth on the go
To use your mobile device for virtual visits, download the MyChart app, then select Parkland.

To help you connect, make sure your device meets technical requirements to use telehealth:

Mobile

• iPhone, iPad, iPod Touch with iOS 9.0 or later
• Android device with Android 5.0 or later
• T-Mobile customers must connect to Wi-Fi (does not work over LTE)

Computer Web Browser

• Microsoft Internet Explorer version 11+
• Mozilla Firefox version 12+
• Google Chrome version 20+
• Not sure? Visit www.whatismybrowser.com to find out.

 

To use a computer or web browser:

1. Log in to MyChart.
2. Click on instructions for upcoming appointment from the home page.
3. Click on the Begin Video Visit. The See Provider Now window will open.
4. Follow the prompts to test your camera, speaker and connection.
5. After completing tests, click Next Step.
6. Attach any images (rash, wound, etc.) using the Attach Image option.
7. Check the consent Checkbox and click on Start Your Visit!
8. You will be taken to the Virtual Waiting Room where the provider will join the call.
9. Click on Accept when you see the Incoming Call notice.

 

To use your mobile device for virtual visits:

1. Download the MyChart app, then select Parkland and log in.
2. In MyChart, click on Appointments icon.
3. From the Next 7 Days menu, click on the Video Connect visit.
4. Click on the Video Visit icon. The See Provider Now window will open.
5. Follow the prompts to test your camera, speaker and connection. You may get the Allow Access alert for your microphone and camera. If so, select Allow.
6. After completing tests, click Next Step.
7. Attach any images (rash, wound, etc.) using the Attach Image option.
8. Check the consent Checkbox and click on Start Your Visit!
9. You will be taken to the Virtual Waiting Room where the provider will join the call.
10. Click on Accept when you see the Incoming Call notice.

 

• If using Web, disable pop-up blocker for your visit.
• If you are more than 15 minutes early for your visit, the Check In button will not work. You will see a countdown timer.
• If you are more than 15 minutes late for your visit, you will not be able to check in and will need to reschedule for another time.
• Safari web browser is not supported. See the list of tech requirements for browsers to use for a virtual visit. Or, download the MyChart app, select Parkland and log in to access your virtual visit.
• If you need help accessing or registering with MyChart, contact MyChartSupport@phhs.org.
• Still need help? Contact Parkland Telehealth Support at 1-888-637-7605.

Q: What is the cost of the service?
A: As a Parkland employee or dependent covered by Parkland’s health plan, this is a free service.

Q: I wasn’t invited to participate in the pilot, but I’m an employee and I’d like to try out the service. Can I still do that?
A: As long as you have medical insurance through Parkland’s health plan and have been seen at Parkland at least once, yes. Also, you will receive a satisfaction survey at the end of your visit. We would love to hear your feedback.

Q: I’m having technical issues and can’t access the service. Help!
A: Please refer to the steps listed on www.parklandhealth.org/VirtualPilot for technical assistance. If you are still having issues after going through the troubleshooting steps listed online, call Parkland Telehealth Support at 888-637-7605.

Q: What can I expect during a visit?
A: After calling the Nurse Line to schedule a telehealth appointment, you will access your visit through MyChart and follow the steps listed on www.parklandhealth.org/VirtualPilot to connect to your telehealth appointment. Once your visit is complete, a satisfaction survey will pop up asking you about your experience. Please take a few minutes to complete this! Also, at the end of the 3 month pilot, you will receive a final survey asking you in more detail about your experience using the telehealth service.

Q: I have a family member covered on my Parkland health insurance plan that wants to use this telehealth service. Can they use it too?
A: As long as they have been seen at Parkland at least once, then yes, they can use this service.

Q: When will the full employee telehealth service be available to Parkland employees?
A: After the 3 month pilot period is over, we will use feedback received to modify and refine a full telehealth service. At this time, we do not have a specific launch date for that service. However, you will receive notification from Corporate Communications and the Benefits Department prior to this being fully implemented.

Q: If I have more questions or want to give additional feedback after my visit is complete, who should I contact?
A: Please direct all questions to Molly Case, Director of Virtual Care, at mary.case@phhs.org.

You can also download these frequently asked questions.